FREQUENTLY ASKED QUESTIONS

How Do I Book A Custom Garment? 

- First, you will have to submit your inquiry through the website, there will be no direct chats or  messages answered unless you have already booked your custom slot 

After I Book How Long will it take for someone to contact me? 

- If filled out correctly you should receive a response within 72hours about information of your  consultation 

Do you offer payment plans? 

- After checkout, you will have the option to make payment plan on your custom  gown, if you have any questions further it will be discussed per client personally 

How long is production? 

- Every custom item has its own production timing, but every item will be updated on the status  of the production process, all questions in between the production timing will be answered  within 12hours of first inquiry. 

What are the hours of operation?  

- The hours of operation are 9am-8pm. Monday- Saturday. All customerservice inquiries or  questions will be responded to accordingly up to 72hrs. 

Can any dress on this site be customized? 

- Yes, depending on the fabric availability or the minor changes. It can be possible to customize certain dresses 

** Every gown is handmade to the size chart and if assistance is needed with measurements, it is  possible to do with each client that has secured a spot. Please be informed that with each item the gown  will be lightly dry cleaned prior to shipping date and if there are any delays the client will immediately be  notified.  

No changes can be made to the custom garment after the design desired has been agreed upon. All  clients must complete a contract within 1-3 days of the consultation with the designer.